Repair
Fix a person level mistake like a wrong code or a lost report
Fix a person level mistake like a wrong code or a lost report
Align
Connect organizations or departments so information and timing match
Connect organizations or departments so information and timing match
Circumvent
Work around rules time or money by using another path
Work around rules time or money by using another path
These three kinds of work come from the study of new parents navigating fragmented healthcare in the United States
1. Sort the scenarios
Teams of three or four. You have 03:00
2. One change that removes the work
Pick one scenario number. Describe one change that removes the patient or caregiver work rather than shifting it. State who pays and who benefits
Answer key and notes
Key appears after you click Check answers